Local Savings

Service: 5, Quality: 5, Price: 5
Easy Refills Queensland, Australia, www.easyrefills.com.au

As our kids have gotten older, including one at uni, our family printing costs have soared and we we're tired of buying increasingly more expensive printers in an effort to get lower print per page costs. When our last printer died, we went to the usual printer sellers and were given differing recommendations from sales staff, but all were pushing higher end printers. Then we discovered Easy Refills on recommendation from another family. Easy Refills sell an extensive range of compatible, refillable ink cartridges and quality inks (as well as original cartridges too.) They DO NOT sell printers but provide a lot of helpful information to guide your decision. When I telephoned to discuss further I spoke to a friendly, informed person who also offered to send further information from past email newsletters (which they did promptly). EasyRefills helped us to save on the cost of our printer and on the cost of printing materials. With what we saved on the cost of the printer we got a two year extended warranty and enough compatible cartridges/ink to last us over a year!

All our questions were answered online with lots of clear photos and instructions and information on the quality of the inks. The store owner, Kylie, has her photo and a personal approach in her newsletters and we found the pricing very competitive and all brands are catered for. You can order online or by telephone on a 1300 number. They also have sales which newsletters pre-warn of. I think this store is a Hidden Gem because the quality, range and pricing are excellent, but the service is exceptional. They ship with overnight satchels, use recylable packaging, emailed me not just a confirmation of order but also separately and promptly a tax receipt and their knowledge of printers, printer inks, printing tasks etc. is beyond compare. They always pick up the phone right away -what a joy!- and they never rush me or push sales which I also value. EasyRefills make it easy for me to order with confidence, save a bundle and not have to wait days to receive my purchase. Their prices for compatible cartridges beat other online and retail competitors hands down.

I guess what I really like is that this company wants you to make informed decisions and they are transparent and open about the products and what they can do. No tricks here! Whilst they use a new medium for sales, they are big on old fashioned service and value for money. And since so many of us use home printers a Hidden Gem like this has to be a find well worth sharing!

Best best prices are during sales, but their regular prices are great especially if you buy a pack. Orders over $50 are shipped free by overnight Australia Post envelopes for very speedy delivery Australia wide.

Contributed by: julie, 30 Apr 2011